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- QC/Technical Support
The quality control department is responsible for testing and inspection of all products at defined target points throughout the manufacturing process.
The output from each worker during each shift is color coded so that problems can be traced back directly to the source.
The department in conjunction with production offers realistic solutions to all quality issues on a daily basis and then tracks and monitors new procedures as they are implemented.
- QC Staff
5 to 9
- Procedures/testing Details
All our suppliers of raw materials and components are ISO-certified companies that are visited by management and quality control team on a regular basis.
Each delivery to the factory undergoes a controlled spot check so as to ensure the highest quality of end product.
During each phase of the manufacturing, dying and finishing processes, spot checks are carried on individual workers as well as total output.
Before products are packed for dispatch, a final controlled inspection is carried out.
Services and Support
- Sample Availability & Policy
We could not supply sample free.
All samples and shipping cost will be charged.
Of course, the sample fee will be refunded after the order placed.
- Export/Import Processing Support
Ningbo Hi-ana is committed to delivering quality service, especially with regards to questions about exporting products to your location.
CO, Form A and transportation arrangement are offered.
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- After Sales Service
Our customer service personnel are experienced product specialists who can answer your questions 6 days a week from 8am to 8pm.
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Code Of Conduct
Employment and the Workplace
- Equal Employment Opportunity/Nondiscrimination
We believe that all terms and conditions of employment should be based on an individual's ability to do the job and not on the basis of personal characteristics or beliefs.
We provide employees with a working environment free of discrimination, harassment, intimidation or coercion relating directly or indirectly to race, religion, sexual orientation, political opinion or disability.
- Forced Labour
We do not use any prison, slave, indentured, or forced labor in the manufacture of any of our products.
- Child Labour
We do not utilize child labor in the production of any product.
We do not employ any person under the age of 15 (or 14 where local law allows), or the age at which compulsory schooling has ended, whichever is greater.
- Hours of Labour
We maintain reasonable employee work hours based on the limits on regular and overtime hours allowed by local law, or where local law does not limit the hours of work, the regular work week.
Overtime, when necessary, is fully compensated according to local law, or at a rate at least equal to the regular hourly compensation rate if there is no legally prescribed premium rate.
Employees are permitted reasonable days off (at least one day off in every seven-day period) and leave privileges.
- Coercion and Harassment
We acknowledge the value of our staff and treat each employee with dignity and respect.
We do not use cruel and unusual disciplinary practices such as threats of violence or other forms of physical, sexual, psychological or verbal harassment or abuse.
We fairly compensate our employees by complying with all applicable laws, including minimum wage laws, or the prevailing local industry wage, whichever is higher.
- Health and Safety
We maintain a safe, clean and healthy environment in compliance with all applicable laws and regulations.
We provide adequate medical facilities, clean restrooms, reasonable access to potable water, well-lit and ventilated workstations and protection from hazardous materials or conditions.
The same standards of health and safety are applied in any housing we provide for our employees.
Concern for the Environment
We believe it is our duty to protect the environment and we do this by complying with all applicable environmental laws and regulations.
Ethical Business Practices
- Sensitive Transactions
It is our policy to prohibit employees from entering into sensitive transactions - business dealings generally considered to be either illegal, immoral, unethical or to reflect adversely on the integrity of the company.
These transactions usually come in the form of bribes, kickbacks, gifts of significant value or payoffs made to favorably influence some decision affecting a company's business or for personal gain of an individual.
- Accounting Controls, Procedures and Records
We accurately keep books and records of all transactions and the dispositions of our assets as required by law, as well as maintain a system of internal accounting controls to ensure the reliability and adequacy of our books and records.
We ensure only transactions with proper management approval are accounted for in our books and records.
- Use and Disclosure of Inside Information
We strictly prohibit disclosure of material inside information to persons within the company whose positions deny access to such information.
Inside information is any data that has not been publicly disclosed.
- Confidential or Proprietary Information
We take extra care to keep our customers' trust and confidence in us.
Thus, we prohibit employees from disclosing confidential or proprietary information outside the company that could be harmful to our clients, or to the company itself.
Such information may only be shared with other employees on a need-to-know basis.